Coronavirus (COVID-19) Infection Prevention & Control Policy - 

Zara - Beautiful Hair & Makeup - 

 

IF YOU NEED TO POSTPONE YOUR WEDDING, PLEASE COMMUNICATE WITH ME REGARDING ANY POSSIBLE NEW DATES SO WE CAN TRY TO FIND A DATE IM DEFINITELY AVAILABLE ON - PLEASE REST ASSURED I WILL TRANSFER YOUR BOOKING TO YOUR NEW DATE WITH NO EXTRA FEES OR DEPOSITS, IF I'M ALREADY BOOKED FOR YOUR NEW DATE I HAVE A SMALL TEAM OF ARTISTS SO I WILL TRY TO FIND YOU A REPLACEMENT STYLIST, PLEASE BEAR IN MIND THIS IS NOT ALWAYS POSSIBLE AS OTHER STYLISTS COULD ALSO BE UNAVAILABLE. PLEASE NOTE I WILL TRANSFER TO 2021 & 2022 ONLY. 

SHOULD YOU CANCEL YOUR WEDDING ENTIRELY YOUR £50 HOLDING FEE IS RETAINED AS I WILL HAVE KEPT YOUR WEDDING DATE FREE FOR YOU THEREFIRE TURNING AWAY OTHER BOOKINGS FOR THAT DAY. IF YOUR WEDDING CANNOT GO AHEAD DUE TO GOVERNMENT RESTRICTIONS & YOU HAVE PAID YOUR COSTS IN FULL, PLEASE REST ASSURED I WILL REFUND YOU ALL COSTS EXCEPT THE INTITIAL £50 HOLDING FEE.

 

My priority is to keep you – my lovely clients as safe as possible. In the time I have not been able to work I have implemented a number of changes that I would like to make you aware of – I have completed the Corona virus (COVID-19) Infection Prevention and Control course, which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. I have since made a number of changes in the way that we operate that you will notice when you next visit my home studio or I visit your home or venue -

 

If I/or any of my team feel ill or have symptoms of C0VlD-19, I / they will self-isolate immediately. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or in the case of being your wedding day I will source another team member so you can rest assured you will have a fully insured, professional hair/makeup artist/s for your special day.

 

For your trial appointment, wedding day booking or any special occasion booking - 

 

If you or any of the people you live or anyone in your wedding party or anyone they live with feel ill or display any symptoms of C0VlD-19 – please advise me as soon as possible and DO NOT COME TO MY HOME STUDIO FOR YOUR APPOINTMENT, if I was due to your home/venue location please also inform me as soon as possible as I will not be able to visit you. All clients will have their temperature taken by myself using a non contact digital thermometer, anyone displaying a temperature of 38 degrees or higher will be asked to re schedule their appointment.

 

Visiting my home studio for pre wedding trials/special occasion bookings -  

 

ALL clients must wear a face covering to appointments (unless you are exempt), please ensure you are wearing your mask upon entry to my home studio - your face covering will need to be worn at all times apart from when I/we are directly applying your makeup, you will need to wear it whist I/we style your hair. If you're having both hair & makeup - your hairstyling will be done first so you can wear your mask, makeup will then be applied after hairstyling for which you can remove your face covering.

 

You will be required to check into my studio using the QR code using the NHS Covid-19 app on your phone, if you don’t have a phone/or use this please don’t worry, I will ask for your name, address & email address instead - this is a requirement by law - track & trace.

 

Unfortunately I will not be able to offer refreshments so please bring your own drink/s.

 

To ensure a controlled, clean & safe environment - trials/special occasion bookings will need to take place at my home studio - I will not be able to travel to your home. For your safety and to maintain social distancing, I ask that you attend your appointments as close to the appointment time as possible. Please do not arrive early or late for appointments as this may mean that you come into contact with other clients who are just arriving/leaving.

 

I have increased the frequency of cleaning in my home including making sure that my home studio, common areas & surfaces, toilets door handles, toilet, bathroom are cleaned using disinfectant products between each client as well as steam cleaning carpets & seating.

 

All makeup products, makeup/hair tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety between each & every client.

 

You will have access to soap and hot water/anti bacterial hand sanitiser to wash your hands with as soon as you enter my home. Disposable towels will be available to you to dry your hands.

 

Please don’t be surprised or upset as I/my team will be using personal protective equipment (PPE) during your visit and during your treatment. This will include face shields / facemasks / disposable aprons / disposable gloves where appropriate.

 

All disposable items are bagged and safely removed from the treatment area between each client.

 

I understand the importance of hand hygiene and I will ensure that I wash my hands in accordance with NHS recommendations before the start of your booking & at frequent intervals throughout.

 

My studio will be well ventilated in accordance with government guidelines whilst providing close contact services - unfortunately I will have to open windows slightly even if the weather is chilly!

 

I will try to make your experience as safe, comfortable and enjoyable as possible. If you have any concerns about your booking please let me know and I will do what I can to satisfy you. Please note that due to these extra hygiene measures your appointment/booking will take a little longer than usual.

 

On your wedding day at your home or venue - 

 

In order to work in a safe, clean & controlled space I (& any of my team) will need to work in a separate room (or if this is not available an area of our own in your given room) ideally your preparation room should be large & well ventilated in order for us to provide your hair/makeup away from your wedding party. 

 

Please ensure there is a safe space for me/us to work from as I/we will need to work on a one to one basis to ensure social distancing. Time will be needed before & after each client so I/we can clean all hair/makeup equipment & products, seating areas, work surfaces & change PPE. A suitable space for makeup/hair set up will be required - a table & chair to lay out everything needed to provide your hair/makeup styling/application. Please ensure I/we are able to work in a safe environment for you & your wedding party as we provide a close contact service it is imperative for your safety & ours that we have a separate area away from your wedding party/guests & can provide a one to one service. 

 

In order to avoid handling of cash, I would prefer if you could pay for your treatment in advance using bank transfers or Pay Pal. Receipts will be emailed to you.

 

All of these procedures have been implemented for your safety and mine / that of my team. I will continue to take advice from the Government and the NHS regarding safe practice and will amend as necessary keeping you informed at all times.

 

Thanks you for your understanding & I'm really looking forward to seeing you soon.

 

Best Wishes,

Zara Willetts

 

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www.zara.beautifulhairmakeup.co.uk Zara Willetts - Owner